Frequently Asked Questions
Q. What comes with my laptop?
A.All laptops come ready to use as decribed in the listing. A new Dell power supply is also included. If you require recovery disks these can be purchased for and additional £10.00
Q.Is there an operating system?
A.All Laptops come pre loaded with operating systems.
A.We try to process all orders, where possible within 24 hours. Whilst most items will be despatched within 1 working day, please allow 1-5 days for delivery within the UK and 5-7 working days for Europe.
Q.How Can I Pay?
A.We accept all major credit cards and debit cards, cheques, BACS and electronic transfer. Please email us for our bank details. We also take payments via Paypal. Cheques or bank transfers will need to clear before goods are despatched.
Q.What warranty will I receive?
A.All refurbished laptops will come with a 12 month UKLaptops.co.uk RTB warranty unless otherwise stated
Q.Do you do repairs?
A.We can carry out most repairs including problems with graphics cards. All of our technicians are ex Dell engineers and are DCSE qualified. Please ask us for advice before sending in a unit for repair.
Q.Do you offer bulk discounts and trade customers?
A.Yes we sell many of our laptops to other business customers and can offer quantity discounts.
Q.Can I return my laptop for a refund?
A.Yes you can, just send the laptop back to us in the same condition it was received in within 7 working days of delivery and we will give you a full refund. Please note that you will need to pay the return postage and this is not refundable. If we are doing a repair, you will have 7 working days from the date of order to cancel the contract.
Q.What if want a different operating system?
A.We can load any Operating system onto any laptop, including the latest Window 7 Operating system, there may be a additional charge for this.