Dell Laptops

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Telephone UK Laptops Ltd

About Us
UK Laptops Ltd
Unit 3
Monument Park
Chalgrove
Oxon
OX44 7RW United Kingdom
Phone: 0844 3573543
Email: sales [at] uklaptops [dot] co [dot] uk
VAT No: 926939771

Company number: 06491719
Making A Purchase Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details, so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When a confirmation of your order is emailed to you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown at the checkout, if it is not, please email UK Laptops for a quote. Small items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items will be sent by Next Day courier and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. UK Laptops reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown at the checkout, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. UK Laptops reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

Delivery Schedule We try to process all orders, where possible within 24 hours. Whilst most items will be despatched within 1 working day, please allow 1-5 days for delivery within the UK and 5-7 working days for Europe.

For assistance with delivery, please contact admin@uklaptops.co.uk

You must inform us within 2 working days, if the goods are lost or damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company, is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order, if you would rather not wait.
Tax Charges For orders made from the UK or the European Union,All prices include VAT @20.0%
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee Most of our Refurbished Dell Laptops come with a 12 month Return to Base (RTB) warranty.

It is the customer's responsibility to return the laptop for repair at their own expense. If a repair is not possible, we may offer a replacement/upgrade, but this will be reviewed on each individual case. Warranties cover labour and parts, but not the cost of returning the laptop.

The Warranty does not cover accidental/physical damage, i.e. from being dropped/drinks spilled over keyboard etc.

New laptop accessories come with a standard 12 month guarantee.
Reaching Us If you need to reach us, please email us at admin@uklaptops.co.uk

PLEASE NOTE THAT WE ONLY RESPOND TO EMAILS DURING OFFICE HOURS SO IF YOU SEND US AN EMAIL DURING THE WEEKEND OR EVENING PLEASE BEAR WITH US FOR A RESPONSE!
We will normally reply to an email query within 1 working day of receiving it.

Alternatively, you can call on 0844 3573543 (International +44 844 3573543) or write to us at Unit 3 Monument Park Chalgrove Oxon OX44 7RW United Kingdom
Privacy Policy UK Laptops Ltd do not disclose buyer's information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

"We allow third-party companies, including AddThis, to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org."

Google Analytics

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These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Please note that we have the ability to retain your contact details should you input them on our website using VeCapture by Ve Interactive, even if you do not complete your transaction by clicking submit. Such contact details may be used to contact you to assist with your transaction

The contract's content will be stored. You may store the terms and readily look them up. For safetty reasons your order's data are not available via the internet. We keep this data in confidence according to our privacy policy.

We may use your details for our own internal marketing purposes.

You can contact us at any time and revoke consent to use of your personal details. On receipt of such request, we will remove all of your personal details from our system.

Access to personal information

UK Laptops Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a subject access request under the Data Protection Act 1998. If we do hold information about you we will:

give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to;
and let you have a copy of the information in an intelligible form.

To make a request to the UK Laptops Ltd for any personal information we may hold you need to put the request in writing.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes or delete the information.
Returns Policy If you are not happy with your purchase, please email admin@uklaptops.co.uk in the first instance. If you need to return the unit, please download a "Returns" form from our Support Page. This form needs to go in the box with returned unit. This is not obligatory for effecting your right to cancel, but will help with our internal administration.

Your rights to return goods are protected under the EU Distance Selling Directive.

The consumer only has to inform you about his wish to cancel within 7 working days. He is not obliged to send the goods back within this time (or 7 working days from order for our repairs or data recovery services) , starting the day after delivery, for a full refund, including the cost of delivery to you. You can do this by contacting us by email, quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost, when returning the goods. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be packaged with extreme care to insure that the product is not damaged on its return journey, and with original packaging where possible.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms
All items must be paid for in full, before despatch.
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